Information to citizens of Ukraine:
If you have been granted collective protection and/or must collect documents that were handed in to the police in connection with an application for collective protection.
You can meet without an appointment to enforce your permit and pick-up your documents the following days:
New opening hours from October 2023
Mondays from 09:00-11:30
Tuesdays from 09:00-11:30
Address: Schweigaards gate 15B, 0191 Oslo.
Unaccompanied minors must bring their representative appointed by Norwegian authorities with them when they meet.
For more information: The website New in Norway was published on 1st of June 2023 and contains information in several languages for adults who have applied or will apply for protection in Norway because of the war in Ukraine: https://www.nyinorge.no/en/
Processing time and appointments
Please follow our waiting times on politiet.no. Our capacity to answer phone call and e-mail inquiries are very limited. You will not receive any other answers if you contact us by phone og e-mail, than if you search for general information on the police website. For more information see UDI.no and the Tax Administration/foreign.
Due to our long case processing times and waiting times to get an appointment, there are now especially many people who want their case processed faster. However, very special circumstances are required for your case to be moved to the front of the queue. For the police to be able to assess a documented request for priority, you MUST follow UDI`s guidelines for priority on UDI.no: Can your case be moved to the front of the queue? (be given priority)
Sending in additional documents in a case which is with the UDI or the Police
If you have a case with the UDI – and now need to send us an additional document, new information in your case or an appeal of a decision – you can upload it here. You can also upload documents if the police have asked you to do so.
Here you can read the information and how to proceed: Sending in additional documents in a case which is with the UDI - UDI
Checklists which explains which documents you must hand in with your application
New in Norway
Immigrants have rights and duties which require them to know about Norwegian society and communicate with public authorities in Norway. As newcomers, it is not always to track down relevant information. Below are some links to immigration related web sites and digital services.
New in Norway | Norge.no
Frequently asked questions
Frequently asked questions - UDI
Frequently asked questions (FAQ) - Immigration Office Oslo Police District.pdf (300 kB pdf)
UDI´s Chatbot
Information about The Service Center for foreign workers(SUA)
https://www.sua.no/en/
Frequently asked questions - SUA Oslo.pdf (61 kB pdf)