Below you can learn more about the information we gather, how we gather it and what we use it for. provides links to other public services, such as application forms for police certificates of conduct, sites for providing information to the police (in this case NCIS, Kripos in Norwegian) and booking of passport appointments. These services have their own data privacy policies.

What are personal data?

Personal data are pieces of information that can be linked to an individual such as name, address, telephone number, email address or IP address. The information about how you use is also considered personal data as long as it can be linked to you.

Data control

According to the Police Databases Act, the National Police Directorate is data controller for the information gathered from the use, meaning that the Directorate is responsible for how the data are handled. Handling of personal data must take place in accordance with the Personal Data Act.

The operation of is handled by the company Basefarm.

A specific data controller agreement between the police and Basefarm governs what data Basefarm has access to and how they should be handled. Only the National Police Directorate, Basefarm and its subcontractors have access to the gathered data.

Contact the National Police Directorate.


According to the Personal Data Act section 18 subsection 1, anyone who asks have a right to basic information about the handling of personal data in an enterprise. This basic information about the handling of personal data gathered from can be found in this declaration. Find out more about the right of access and public correspondence records.

What data do we gather?

We gather data that you provide and data on how you use

Data you provide:

  • when you submit information or a crime report to the police, or when you enter information in a form on
  • when you provide feedback

Data about your use of

  • The technology you use. We store data on whether you used a computer, tablet or mobile phone, your browser, your service provider, etc.
  • The pages you visit. We use Google Analytics to obtain the IP address of your device. The IP address is anonymised before it is stored by Google; they cannot identify you individually.
  • What you searched for. Episerver Find is the search engine When you search for information, your IP address and the search string are sent to Episerver Find. Information on which search result you clicked is also sent to Episerver Find.
  • Where you are. We register your geographic location on the basis of your IP address or other forms of location methods, such as geolocation. This information is not stored and is only used to provide content tailored to your location, such as news or information on a subject. You can choose not to allow us to use your location. This may result in content that is less relevant to your location.
  • Which police district and municipality you want information from. We store information about which police district and municipality you want information from in a cookie stored on your device. This happens when you visit a page with tailored content. If you choose to disable cookies, you will not receive information tailored to your police district.

What are the data used for?

We only store personal data for as long as necessary to achieve the purpose of the data gathering. Data on how you use the services are not shared for any other purpose than the operation of

The following are the most important purposes we use the data for:

  1. Learning about the public's need for information using statistics. We gather information about the use of our website and analyse it to improve and develop our services. The purpose is not to trace use of the website back to you.
  2. Adapting content to your location. We wish to provide content based on the police district and municipality you want information from.

Consent to cookies

By you consent to us storing a cookie in your browser. We use cookies, for instance, to remember which police district you want information from. This makes it easier to provide information adapted to your location.

You can limit the storage of user data

You can limit how information about you is used and stored. This will make less tailored to your needs.

You can choose not to have your visit to the site registered in Google Analytics by installing an add-on to your browser. This is done by downloading the Google Analytics Opt-out Browser Add-on. You can choose not to be tracked by EPiServer Find by activating the function "Do Not Track" in your browser. Most browsers accept cookies by default, but you can change these settings. Remember that this may to lose some functionality. The same settings will normally allow you to permit specific websites to use cookies, including third party cookies. You can also choose to be notified every time a new cookie is stored.

How to proceed to delete cookies in different browsers

The exact procedure depends on your specific device and browser:

Crime reports and providing information to the police

Providing information or submitting crime reports to the police using takes place via email.

The information you provide is processed when received, and the email is then deleted.

Third-party tools used

We use several third-party tools to operate and offer services on the website:

  • Google Tag Manager and Google Analytics. We use these tools to obtain data and analyse the use of the website.
  • Episerver Find. We use this tool as a search engine.
  • Geocoder from OpenCage supplies geolocation data. We use this tool to find the address you are searching for and the municipality in which you are located, if you have accepted sharing your position.
  • The Norwegian Mapping Authority's map services "Search address databases" and "Quicksearch place names". We use these tools to find the address you are searching for.
  • Postal codes from Norway Post. We use this tool to find your local police station. We have linked the postal code database with the Geocoder tool to find the nearest police station.