Travelling and border crossing

Staying the night at a holiday home if the holiday home is in a different municipality from the municipality of your permanent home is not permitted. The provision has been implemented to reduce loads on local health services during the corona outbreak.

You can go to your holiday home for the day to perform strictly necessary maintenance or checks. Persons in quarantine who live with someone who has been confirmed to be infected by the corona virus can stay in their holiday home as long as the infected person remains in isolation.

Read more about the introduction of the ban on going to cabins at regjeringen.no.

Yes, you may cross the border to carry out strictly necessary maintenance. You may be exempted from quarantine when you return to Norway from Sweden or Finland after carrying out strictly necessary maintenance in order to avoid serious damage to your cabin.

If you have stayed one or more nights in Sweden or Finland, been in close contact (i.e. closer than 2 metres for more than 15 minutes or in direct contact) with persons who do not live in your home, or visited shops, shopping centres or the like, you will not be exempted from quarantine. Read more about the rules for exemption from quarantine at regjeringen.no

The Ministry of Foreign Affairs advises against non-essential travel to all countries. Read more about the Ministry of Foreign Affairs' travel advice at regjeringen.no.

All travellers into or out of Norway must be prepared to produce a valid identity document. For Norwegian nationals the only valid identity and travel document outside the Nordic countries is their passport. This applies both in airports, ports and at land border crossing points.

The police recommend that you bring your passport when travelling in the Nordic countries as well, to ease the border control.

The Ministry of Foreign Affairs advises against non-essential travel to all countries. When you return to Norway, you will have to be quarantined. Read more about border crossing and quarantines at regjeringen.no.

Yes, you can. If you must cross the border between Norway and Sweden or Finland to go to your place of work, you are exempt from the duty of quarantine. Read more about crossing the border in connection with work at regjeringen.no.

Persons who cross the border to visit their children in accordance with agreed or ordered visiting schedules or shared residence are exempted from quarantine. Read more about crossing the border to visit one's children at regjeringen.no.

Yes, you will – Norwegian citizens will not be refused entry to Norway. However, you will have to be quarantined from the day you arrive in Norway. Read more about the rules for entering Norway at regjeringen.no.

Expulsion and rejection are powers the authorities can use to deny foreigners to enter or stay in Norway. Rejection is a decision to refuse someone to enter Norway at the border or to order them to leave the country.

Most rejection decisions are made by the police, but the Directorate of Immigration can also make such decisions. Rejected persons can enter Norway once the grounds for the rejection no longer apply. Read more about border control, entry and rejection at regjeringen.no

Submit an appeal in writing to the police within three weeks of your rejection. The police will reconsider your case and decide whether to overturn the decision or forward the matter to the Directorate of Immigration. The Directorate's decision is final.

Residency and asylum

Opening hours and contact information

You can meet at your local police station to report a crime, be issued a passport or for select immigration services. You have to check with your local police where you can meet and when the station is open. For all other services the police front counters are still closed. The police follow the recommendations from the health authorities. We will update the information on our web pages once we know when we can hold open as normal.

Please contact the police to cancel your appointment if you are quarantined or show any symptoms of COVID-19.

You can meet if you have not been informed that your appointment has been cancelled. If you are quarantined or show any symptoms of COVID-19, please contact the police to cancel your appointment.

Yes, you can call the police. Our phone lines are open as usual. Find phone numbers for your local police.

Passports

Some passport offices are still closed due to the virus situation. To limit the spread of the corona virus both among the public and employees, the number of available time slots for issuing passports have been reduced. Your appointment may therefore be cancelled. If your passport appointment has been cancelled, you must book a new appointment here. Enter your postal code or place in step 1. The screen will then display whether or not your local passport office is open and a link to where you can book an appointment. If you do not need a new passport urgently, we encourage you to wait.

If you are quarantined or have symptoms of COVID-19 before your appointment, you must cancel it. Follow the link in the SMS confirmation you received when you booked your appointment.

You can change or cancel your appointment. Follow the link in the SMS confirmation you received when you booked your appointment. Some passport offices are still closed due to the virus situation. To limit the spread of the corona virus both among the public and employees, the number of available time slots for issuing passports have been reduced. If you do not need a new passport urgently, we encourage you to wait.

If you are quarantined or have symptoms of COVID-19 before your appointment, you must cancel it.

Some passport offices are still closed due to the virus. To limit the spread of the corona virus both among the public and employees, the number of available time slots for issuing passports have been reduced.  You can book a new passport appointment here. Enter your postal code or place in step 1. The screen will then display whether or not your local passport office is open and a link to where you can book an appointment. If you do not need a new passport urgently, we encourage you to wait.

If you are quarantined or have symptoms of COVID-19 or become ill before your appointment, you must cancel it. Follow the link in the SMS confirmation you received when you booked your appointment.

Follow the local directions at the office. Please do not touch any surfaces unnecessarily and keep your distance to others. Disinfect your hands with the available disinfectant. Please to not show up at the passport office if you experience any symptoms of COVID-19.

If you are abroad and need a new passport to get home to Norway, you must contact the Norwegian embassy or consulate in the country where you are. Here you will find an overview of all Norwegian embassies and consulates.

Criminal record certificates

Before you apply for a criminal record certificate, your employer must confirm in writing the legal purpose for your certificate. In the healthcare sector, only people actually providing healthcare services need this certificate

If you work in a high priority area and need the certificate quickly, you must apply for a certificate online. If you have a digital mailbox, your certificate will be sent there. If you do not have one, you must create one. Case processing time will be approx. 1 day.

Before you apply for a criminal record certificate, your employer must confirm in writing the legal purpose for your certificate. If you work in a high priority area and need the certificate quickly, you must apply for a certificate online. If you have a digital mailbox, your certificate will be sent there. If you do not have one, you must create one. Case processing time will be approx. 1 day.

Before you apply for a criminal record certificate, your employer must confirm in writing the legal purpose for your certificate. If you work in a high priority area and need the certificate quickly, you must apply for a certificate online. If you have a digital mailbox, your certificate will be sent there. If you do not have one, you must create one. Case processing time will be approx. 1 day.

Before you apply for a criminal record certificate, your employer must confirm in writing the legal purpose for your certificate. If you work in a high priority area and need the certificate quickly, you must apply for a certificate online. If you have a digital mailbox, your certificate will be sent there. If you do not have one, you must create one. Case processing time will be approx. 1 day.

Submission of crime reports

If you are unable to report the crime online at politiet.no, you must meet at your local police station to report it there. You must check with the local police to find out where you can meet and when the station is open.

If you have been the victim of violence, threats, sexual assault or violations of your personal freedom, you can get guidance and help from the Support Centre for Victims of Crime on phone no. 800 40 008 between 08:00 and 15:30, Monday to Friday.

 

Some crimes can be reported online, e.g. pickpocketing and vandalism. Report pickpocketing and vandalism here. If there is a possibility to report a crime online on politiet.no, please use that possibility. Your contribution to the national effort to stop the spread of the corona virus is important.

If you are unable to report the crime online at politiet.no, you must meet at your local police station to report it there. You must check with the local police to find out where you can meet and when the station is open. We are working on a solution to enable people to report more types of crime online.

If you are quarantined, have a cough or are ill, you must contact the police to cancel your appointment.

Normal e-mail is not encrypted, which means that the contents can be seen by a third party. This is not a safe solution, and we recommend that you do not report crimes by e-mail.

We are working on finding a solution, and we recommend that you regularly check politiet.no.

It is for the time being not possible to report thefts of number plates to the police. Instead you will have to e-mail a lost property report and a copy of an identity document to the Norwegian Public Roads Administration. They will send new number plates to the address you are listed with in the National Population Registry.

You will have to report the plates as stolen/missing to the police when this again becomes possible.

The Enforcement Office, the conciliation board and the debt settlement scheme

No, all meetings have been cancelled. Contact the conciliation board by phone if you have not received confirmation that your case has been postponed. Here you will find contact details for the Enforcement Office and the conciliation board. You will also find them in the letter you received about when to appear before the board.

No, everything is currently closed. If you want to talk to someone at the Enforcement Office about attachment proceedings and your expenses, please contact the Enforcement Office or send documentation of your expenses to sianpost@sismo.no. Label your e-mail with the Enforcement Office's case number. This number always starts with a "T" and will be included in every letter you have received from the Enforcement Office in connection with your case.

The Enforcement Officer's job is to secure payment of debt – when there are legal grounds for enforcement – at the request of your creditors. It is best to try to arrive at a solution with your creditors before they bring their claim to the Enforcement Officer. Contact your creditors, explain the situation to them and try to agree a repayment plan.

Other tips worth checking out

  • Ask your bank for a stay in paying instalments on your mortgage loan.
  • Contact the debt collection agency if your case has landed with them. You will find contact details on their web site.
  • If you have problems paying your debts, the Labour and welfare organisation (NAV) may be able to provide financial advice. The aim of this advice is to help individuals manage their own finances.
  • If your problems are serious and/or long term, you may apply for a debt settlement scheme. Read more about debt settlements here.

Unless the Enforcement Office hears from you, the deductions will continue. If your finances have changed, you can request that the Enforcement Office reconsider the attachment of earnings order. You will have to document the changes. In order for us to process your request as soon as possible, please send us:

  • a copy of your lay-off notice
  • the date of your next wage payment and the date by which your payroll office must be informed of a change in deductions
  • the name, phone number and e-mail address of the person responsible for wages

Send the change request and the necessary documentation to sianpost@sismo.no. The subject field of your e-mail must equal your case number. The case number starts with a "T" and will be included in every letter you have received from the Enforcement Office in connection with your case. E-mail is not a secure communication channel, so do not send sensitive personal data by e-mail.

Even if there has been no change in your finances, you must submit a complaint if you believe the decision to order an attachment of earnings is incorrect. Read about how to lodge a complaint here. Complaints must be sent by regular mail.

Yes, you have to reply to the notification within the deadline. The attachment proceedings may be carried out, but the Enforcement Office will probably not send someone to visit you at home.

If your income has been reduced or you have been laid off, you must inform the Enforcement Office accordingly. Read about how to reply to the notification here.

If you are under a debt settlement scheme and have been laid off, it is important that you inform the Enforcement Office accordingly.

Fixed payment plans

You must inform the Enforcement Office and document your new financial situation. Send the information to the Enforcement Office that processed your application to be included in the scheme. The Enforcement Office will work out a new budget for you. If there is still a surplus in the budget (despite the lay-off), the Enforcement Office must prepare new payment plans and send them to your creditors. The amount each creditor receives is reduced when your income goes down.

If your new financial situation means that you no longer have a surplus to pay your creditors with, there is no need to prepare new payment plans (with a deficit, there is nothing to divide among the creditors). In that case, an information memo to the creditors will suffice, which the Enforcement Office will send.

Agreements without a payment plan (variable dividend)

You must inform the Enforcement Office and document your new financial situation. Send the information to the Enforcement Office that processed your application to be included in the scheme.

A debt settlement scheme without a payment plan (variable dividend) provides for both increased and reduced income without the Enforcement Office having to make any changes. Consequently, the Enforcement Office will consider whether it is necessary to send your creditors information about your new financial situation. Neither you nor the Enforcement Office have to do anything else. The amount you keep remains the same, while the payments to your creditors will vary.

Fines and penalties

The police ask that everyone complies with the contagion control measures in force. We need everyone to help handle this serious pandemic. To the extent possible, the police wants to approach this situation with a strategy of prevention, advice and guidance, to enable the police to use as much of its resources as possible to combat serious crime. Blatant violations of the Control of Communicable Diseases Act will be taken seriously and may result in prosecution.