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You need your passport and any other documents that can confirm your identity, such as your national ID card and birth certificate. 

The process of registering arrivals normally takes a few hours, but may take longer if there are many waiting to be registered. Some may also be called in for later interviews if more information is needed.

No, you will be informed of when you should come in to be registered. You will also be transported to the registration centre. It may take some time before you are registered.

For security reasons, there are strict limitations on bringing in people who are not going to be registered, but exceptions can be made if absolutely necessary. You must report your need for a helper or assistant on the telephone.

You will find information about the exceptional rules for Ukrainian refugees who arrive in Norway with pets on the Norwegian Food Safety Authority webpage.

Information on rules that apply for bringing exotic pets into Norway can be found on Norwegian Enviroment Agency's website.

If refugees from Ukraine bring prohibited dog breeds to Norway, the owner must apply for dispensation to keep the dog in Norway. The Norwegian Food Safety Authority can help with registration and checks.

After registration, the police will consider whether there is a need for another interview before your application is sent to the Directorate of Immigration for processing. Some may wish to live in private accommodation after being registered, while others need help to find somewhere to live. It is important that you tell the police if you move to a new private address, so that we can send documents and decisions to the right police district.

The law also demands that you must undergo a medical examination, either at the National Arrivals Centre or in the municipality where you live. If your application is approved by the Directorate of Immigration, the Directorate of Integration and Diversity will find you somewhere to live.

Both your DUF number and your D number are specified on your asylum seeker card. Sometimes D numbers are not ready at the time of registration. If this was the case for you, you will not find your D number on your card. However, a new asylum seeker card will be forwarded to you as soon as you have been allocated a D number. If you have not received a new card within a week, please send an email to pu@politiet.no stating your name, address and DUF number, and ask for an updated asylum seeker card, and we will send it to you by post.

Send an email to pu@politiet.no stating your name, address and immigration file no. (DUF number), and we will send you the card by post.

The police recommend that you read this before withdrawing your application:

On 24 February 2022, the Norwegian Directorate of Immigration (UDI) and Immigration Appeals Board (UNE) decided to stop all travel to Ukraine. This means that no Ukrainians will be repatriated from Norway to Ukraine, and they do not have a duty to travel to Ukraine for as long as the travel restriction lasts.

This applies to Ukrainians whose residence permit (any type) has expired, or who have a permit that is non-renewable (student, au pair, seasonal worker etc.). It will also apply to Ukrainians who do not have a biometric passport or whose visa-free period has expired.

If you are in this category, and decide not to apply for protection, or decide to withdraw your application for protection, you will have very limited rights during your period of residence in Norway.

You will not be given a personal ID number, and you will not have the rights that a residence permit entitles you to, such as:

• Work permit
• Introduction benefits
• Place in reception centre
• Settlement
• Benefits from the Norwegian Labour and Welfare Administration (NAV)
• Healthcare services – personal doctor etc.
• Upper secondary school and studies

If you withdraw your application for collective protection and you have a valid residence permit, your residence status will not change until your current residence permit expires. When the permit expires, you will be in the same situation as other foreign nationals who have withdrawn their application.

If, after reading the information above, you still wish to withdraw your application for protection, you must do the following:

1. Complete the form (85 kB pdf)
2. Sign the form
3. Scan or take a photo of the completed and signed form
4. Send the form as an email attachment to pu@politiet.no

The police will then contact you.

The documentation that you provided will be returned to you when registration is complete. If the documentation is not returned to you immediately after registration, the police station that is nearest to your residential address in Norway will get in touch and arrange how to return it. Remember to notify your nearest police station if your residential address changes. 

Are you staying in the Oslo Police District? 

If so, you can pick up your documents in person. See here for opening hours and address. 

You notify the nearest police station to where you live that your residential address has changed. You can find your nearest police station and contact details here.

You can read more about the rules for refugees and asylum seekers at udi.no.

At udi.no, you can read more about the rules for working if you have applied for protection as an asylum seeker. 

You can find information about the rules for giving children of asylum seekers a place in a daycare centre/nursery/kindergarten at the website of the Directorate of Education and Training (in Norwegian only).

You can find more information about how to get your children a place in a school at the website of the Directorate of Education and Training. 

• Information about schooling for children between the ages of 6 and 16 (udir.no) (in Norwegian only)
• Information about schooling for children and adults between the ages of 16 and 24 (udir.no) (in Norwegian only)

Here you can find information about where and how Ukrainian nationals can report for registration in the police district in which you live.

If we do not have capacity to register them before they need to find another place to stay, they will be offered emergency accommodation.

The police cannot help you find interpreter services.