Applying for collective protection as a citizen of Ukraine

Below you will find Information for displaced Ukrainians arriving in Norway about how to register with the police to apply for collective protection.

New regulations, starting from January 1st, 2024:

  • All Ukrainian citizens seeking protection in Norway who want accommodation in an asylum reception center, must register their application for protection at the National Arrival Centre.

The National Arrival Centre is located in Råde municipality, approximately 116 km south of Oslo Airport (Gardermoen). Show on map

Address: The National Arrival Centre
                 Mosseveien 58,
                 1640 Råde
                 

Please note:

  • You will have both to organize and pay for transportation to the National Arrival Centre yourself.
  • When you come to the National Arrival Centre, contact the police there. They will assist you further.
  • To all newly arrived asylum seekers who submit an application for protection from February 15, 2024: Іt is no longer allowed to bring pets when staying at the National Arrival Centre or at refugee reception centres. You can find more detailed information on the website of the The Norwegian Directorate of Immigration (UDI).

Below you will find more information about some details and exceptions.

Important information about registration at the National Arrival Centre

 

For asylum seekers who need accommodation in an asylum reception centre:

  • If you are traveling to Norway to apply for collective protection, you should travel directly to the National Arrival Centre in Råde municipality to register and submit your application for protection. The nearest border crossing point is Svinesund on the E6 motorway, while the nearest airport is Oslo Airport (Gardermoen).

Please note:

  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • If you have already travelled to a different location than the National Arrival Centre and you are in a particularly difficult/ vulnerable situation, the local police may, in special cases, make exception and provide you assistance in travelling to the National Arrival Centre. Children traveling alone (unaccompanied minors) will always be provided such assistance.

For asylum seekers who have found a private accommodation in Norway and who do not need accommodation in an asylum reception centre:

These police registration points are:
1. Kirkenes police registration point (Finnmark Police District)
2. Trondheim police registration point (Trøndelag Police District)
3. Bergen police registration point (Western Police District)
4. Jæren police registration point (Southwestern Police District)
5. Torp police registration point (Southeastern Police District)
6. Gardermoen Registration Centre (the same contact information as the National Arrival Centre in Råde municipality).

Please note:

  • If you choose to register as an asylum seeker with a private accommodation in Norway, you will not be offered any accommodation after the registration of your application or while waiting to be registered with the police. You will also have to pay for transportation to and from your home, including any accommodation along the way.

Contact details for each police district

  • If you are already in Norway and staying in Agder Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation.

Read more detailed information about the new regulations at the top of this page.

  • Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for those who already have found a private accommodation in Norway:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.

Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at the Gardermoen Registration Centre (GRS).

Phone: 400 26 190
Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

  • If you are already in Norway and staying in Finnmark Police District, you must travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

  • Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for you who have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered:

  • If you meet the requirements for temporary collective protection in Norway and already have found a private accommodation in Norway, you can book an appointment for registration with the police in Kirkenes.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • When you meet with the police, remember to bring all your ID documents.
  • Contact the police by phone or e-mail to book an appointment and choose a time and place for submitting of your application.

Phone: 400 20 970
Phone hours: Monday–Friday: 10:00 a.m.–14:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

E-mail: finnmark.utlending@politiet.no
NB! If you send us an e-mail, specify there that you are from Ukraine, seeking protection, and have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered. You should only inform us about your phone number. Do not send your (applicant's) name or other sensitive personal information when e-mailing the police. The police will then reply to book an appointment for registration.

Address: Kirkenes Police Station
                 Rådhussvingen 1
                 9900 Kirkenes

  • If you are already in Norway and staying in Innlandet Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation.

Read more detailed information about the new regulations at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for those who already have found a private accommodation in Norway:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.
  • Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at Gardermoen Registration Centre (GRS).

Phone: 400 26 190. Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

  • If you are already in Norway and staying in Møre og Romsdal Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.
  • Read more detailed information at the top of this page.
  • Please note: There is no guarantee of receiving accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for those who have found a private accommodation in Norway:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.
  • Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at Gardermoen Registration Centre (GRS).
    Phone: 400 26 190
    Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

  • If you are already in Norway and staying in Nordland Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.
  • Read more detailed information at the top of this page.
  • Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for those who have found a private accommodation in Norway:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.
  • Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at Gardermoen Registration Centre (GRS).
  • Phone: 400 26 190
    Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

  • If you are already in Norway and staying in Oslo Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for those who have found a private accommodation in Norway:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.
  • Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at Gardermoen Registration Centre (GRS).
    Phone: 400 26 190
    Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. Closed on Saturdays, Sundays, and all holidays.

  • If you are already in Norway and staying in Southwestern Police District, you must travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for you who have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered:

  • If you meet the requirements for temporary collective protection in Norway and already have found a private accommodation in Norway, you can book an appointment for registration with the police in Jæren.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember to bring all your ID documents when meeting with the police.
  • Contact the police at Jæren Police Station by phone or e-mail to book an appointment and choose a time and place for submitting of your application.

Phone (for making an appointment): 457 38 140
Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

Phone (for other questions): 489 96 640
Phone hours: Monday–Sunday: 08:00 a.m.–22:00 p.m. 

E-mail: bryne.ukr@politiet.no
NB! If you send us an e-mail, specify there that you are from Ukraine, seeking protection, and have found private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered. You should only inform us about your phone number. Do not send your (applicant's) name or other sensitive personal information when e-mailing the police. The police will then reply to book an appointment for registration.

Address: Jæren Police Station
                 Arne Garborgs veg 17
                 4340 Bryne

Office hours: Monday–Friday: 08:30 a.m.–15:00 p.m. The police station is closed on Saturdays, Sundays and all holidays.

  • If you are already in Norway and staying in Southeastern Police District, you must travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for you who have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered:

Phone: 940 18 187
Phone hours: Monday–Friday: 08:30 a.m.–15:00 p.m. The telephone is closed on Saturdays, Sundays and all holidays.

E-mail: mottakssenteret.sor-ost@politiet.no
NB! If you send us an e-mail, specify there that you are from Ukraine, seeking protection, and have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered. You should only inform us about your phone number. Do not send your (applicant's) name or other sensitive personal information when e-mailing the police. The police will then reply to book an appointment for registration.

Address: Sandefjord Airport (Torp)
                 Torpveien 130
                 3241 Sandefjord

  • If you are already in Norway and staying in Troms Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information about the new regulations at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for those who already have found a private accommodation in Norway:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.
  • Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at Gardermoen Registration Centre (GRS).
    Phone: 400 26 190
    Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

  • If you are already in Norway and staying in Trøndelag Police District, you must travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

Please note: There is no guarantee of receiving accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for you who have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered:

  • If you meet the requirements for temporary collective protection in Norway and already have found a private accommodation in Norway, you can book an appointment for registration with the police in Trondheim.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember to bring all your ID documents when meeting with the police.
  • Contact the police by phone or e-mail to book an appointment and choose a time and place for submitting of your application.

Phone: 73 20 51 41
Phone hours: Monday–Thursday: 08:00 a.m.–21:00 p.m.
                         Friday: 08:00 a.m.–15:30 p.m.
                         The telephone is closed on Saturdays, Sundays and all holidays.

E-mail: trondelag.asyl.ukraina@politiet.no
NB! If you send us an e-mail, specify there that you are from Ukraine, seeking protection, and have found private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered. You should only inform us about your phone number. Do not send your (applicant's) name or other sensitive personal information when e-mailing the police. The police will then reply to book an appointment for registration.

Address: Trondheim Police Station
                 Gryta 4
                 7005 Trondheim

  • If you are already in Norway and staying in Western Police District, you must travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for you who have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered:

  • If you meet the requirements for temporary collective protection in Norway and already have found a private accommodation in Norway, you can book an appointment for registration with the police in Bergen.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • When you meet with the police, remember to bring all your ID documents.
  • Contact the police in Bergen by phone or e-mail to book an appointment and choose a time and place for submitting the application.

Phone: 474 69 178
Phone hours: Monday–Friday: 09:00 a.m.–14:00 p.m. The phone is closed on Saturdays, Sundays and all holidays.

E-mail: asyl.vest@politiet.no
NB! If you send us an e-mail, specify there that you are from Ukraine, seeking protection, and have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered. You should only inform us about your phone number. Do not send your (applicant's) name or other sensitive personal information when e-mailing the police. The police will then reply to book an appointment for registration.

  • If you are already in Norway and staying in Eastern Police District, you should travel to the National Arrival Centre in Råde municipality to register your application if you need an accommodation in Norway.

Read more detailed information at the top of this page.

Please note: There is no guarantee of receiving an accommodation in the area where you have previously stayed, so bring all your belongings to the National Arrival Centre.

There is an exception for you who have found a private accommodation in Norway where you can live at your own expense while waiting to be registered and after your application is registered:

  • If you have already found a private accommodation in Norway, you can book an appointment for registration with the police at the National Arrival Centre in Råde municipality.
  • You will have to both organize and pay for transportation to the National Arrival Centre yourself.
  • You cannot meet with the police without an appointment. This appointment must be made in advance.
  • Remember that when you meet with the police, you must bring all your ID documents.
  • Contact the police by phone to book an appointment and choose a time and place for submitting of your application. Specify whether you want to be registered at the National Arrival Centre in Råde or at Gardermoen Registration Centre (GRS).
  • Phone: 400 26 190
    Phone hours: Monday–Friday: 09:00 a.m.–15:00 p.m. The telephone is closed on Saturdays, Sundays and all public holidays.